Our RoleTo ensure integration with existing work practises and to harmonise various working processes of Town Councils, we developed an Integrated Estate Management System (IEMS) to consolidate all residents’ feedback and route to the correct officer and contractors for their necessary action.
This project comprised the development of an Integrated Estate Management System (IEMS) to combine the essential operations of estate management into a single platform, allowing Town Councils and their respective estates to operate more efficiently.
The implementation of IEMS allows Town Councils to:
- Capture and maintain records of resident feedback. With SMS notification included as part of IEMS, feedback is instantly routed to Town Councils and contractors for action.
- Plan routine estate inspection on buildings and landscape works.
- Monitor and track contractor performance.
- Issue job sheets for landscape and maintenance works to the relevant contractor.
- Monitor and track lift performance on all lift companies engaged by the Town Councils.
- Monitor contractors through comprehensive daily, weekly and monthly reports.
- Technical Area:
- Management Services
- Town Councils (Singapore)